We offer reliable support and maintenance to marketing agencies, teams and other clients. Our well-rounded team of eleven can handle front-end, back-end, design, project management, QA and server configuration tasks.

Reliable

Being reliable requires us to be accessible for last minute updates and changes.

The worst thing to happen is for you to have an urgent website change on a marketing campaign, and your "support" is nowhere to be found. We have clients that have relied on us since 2003. We show up.

Being reliable requires testing. Our project managers double as QA, giving extra pair of eyes to help ensure changes work across devices, operating systems, and screen resolutions.

Expertise

Building on WordPress, Magento, Laravel, and SilverStripe php-based platforms is what we do daily. We've been developing php applications since 2003.

Communication

It is not enough for your client's websites to be built and maintained well, you need to know the status. Not doing so can hurt your client's confidence and perception of your services.

We provide updates via phone, voip, chat, and email. You have access to the status of each task via our ticketing system, each comment, each test. Updates are emailed to you.
You can connect to every member of our team.

Training

Quickly getting in and out of your website for simple updates is key.
Our one-on-one training helps you do just that. Phone support and shared screen demos, we make sure you know what to do.

Documentation vs. Technical Debt

Lack of decent website documentation leads to technical debt. This is particularly true for marketing agencies, who do a lot more with a website, and many websites, than your average company.

Such debt can cause slower development at best, and jeopardize client success and retention at worst (e.g. major security lapses).

We take document the relevant changes to your systems. We share them with you in such a way that you can not only read, but update them as living documents.

Proactive

Online marketing is a huge field, and effective marketing techniques change fast. Related technical shifts occur just as rapidly. While your team is keeping up with the marketing side, we keep an eye on the tech shifts for you, allowing you keep your competitive edge in both areas.

Managed Hosting

Core updates to your Magento, WordPress, Laravel, React.js, and Silverstripe software.

Dedicated servers for web and database.

Ability to scale to more elaborate configurations as required (e.g. static servers, balancer, and other server cluster configurations).

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