Maintenance & Support for Marketing Companies and Groups

We offer reliable support and maintenance to marketing companies and groups, and other clients. Our well-rounded team of eleven can handle front-end, back-end, design, project management, QA and server configuration tasks.

Reliable

The worse thing to happen is for you to have an urgent website problem or new requirement on a time-sensitive campaign, and your "support" is nowhere to be found. We have marketing clients that have relied on us since 2003. We show up.

Being reliable requires us to be accessible, for last minute updates and changes.

Being reliable requires testing. Our project managers double as QA, giving extra pair of eyes to help ensure changes work across devices, operating systems, and screen resolutions.

Expertise

Building on WordPress, Magento, and SilverStripe php-based platforms is what we do daily. We've been developing php applications since 2003.

Communication

It is not enough for your clients' websites to be built and maintained well, you need to know the status. Not doing so can hurt your your clients' confidence and perception of your services.

We provide updates via chat, email, VOIP, and phone. You have access to the status of each task via our ticketing system, each comment, each test. Updates are emailed to you. We connect you to each member of our team. 

Training

Quickly getting in and out of your website for simple updates is key. Our one-on-one training helps you do just that. Phone support and shared screen demos, we make sure you know what to do.

Documentation

Lack of decent website documentation leads to technical debt. This is particularly true for marketing groups, who do a lot more with a website, or typically many websites, than your average company.

Such debt can cause slower development at best, and jeopardize client success and retention at worst (e.g. major security lapses). 

We take time to document changes over time. We share them with you in such a way that you can not only read, but update them as living documents. 

Proactive

Online marketing is a huge field, and effective marketing techniques change fast. While your marketing group is keeping up with those, you might miss some less obvious but related web development changes. We keep an eye on these for you, to help you keep your edge in the IT side so things.

Managed Hosting

Core updates to your WordPress, Magento, Laravel and Silverstripe software. Dedicated servers for web and database. Ability to scale to more elaborate configurations as required (e.g. static servers, balancer, and other server cluster configurations).

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